Return & Refund

At Opal & Aura, we take pride in the quality of every piece. If something isn’t right, we’re here to make it right.

We accept returns within 14 days of delivery.

To be eligible for a return:

Due to hygiene and quality reasons, certain items such as earrings or personalized/custom pieces may not be eligible for return unless defective.

Once your return is received and inspected, we’ll notify you of the approval status.

If approved:

Shipping fees are non-refundable.

We only replace items if they are:

If you need an exchange, contact us within 48 hours of delivery with clear photos of the issue.

If your item arrives damaged or defective, please email us within 48 hours of receiving your order.

Include:

We will arrange a replacement or full refund at no extra cost.

Customers are responsible for return shipping costs, unless the item is defective or incorrect.

We recommend using a trackable shipping service, as we are not responsible for lost return packages.

The following items cannot be returned:

Orders can be cancelled within 12 hours of purchase. After this window, your order may already be processed and cannot be cancelled.

For any questions or support, contact us:

Support@opalandaura.com

We’re committed to making your experience with Support@opalandaura.com seamless and worry-free.

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