Shipping

Shipping & Delivery

At Opal & Aura, every piece is crafted and handled with care. We are committed to delivering your jewelry safely, securely, and as quickly as possible.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

During peak periods or promotional events, processing times may be slightly extended, but we always strive to dispatch your order as quickly as possible.

Shipping Time & Delivery Estimates

We offer worldwide shipping with the following estimated delivery times:

United States & Canada: 5–10 business days
United Kingdom & Europe: 6–12 business days
Australia & New Zealand: 6–12 business days
Rest of the World: 7–15 business days

Please note that these are estimated delivery times and may vary depending on your location, customs processing, and local courier services.

Shipping Costs

Shipping costs are calculated at checkout based on your location.

We may offer free shipping promotions from time to time—these will be clearly displayed on our website when available.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number.

Please allow 1–3 days for tracking information to update in the system.

Customs, Duties & Taxes

For international orders, customs fees, duties, or taxes may apply depending on your country’s regulations.

These charges are not included in our prices and are the responsibility of the customer.

Delays & Unexpected Issues

While we work with trusted shipping partners, delays may occasionally occur due to:

Customs clearance procedures
Weather disruptions
High shipping volumes
Carrier delays

If your order is significantly delayed, please contact us and we’ll assist you right away.

Incorrect Address

Please ensure that your shipping details are accurate at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you notice an error, contact us immediately at support@opalandaura.com

Lost or Stolen Packages

Once an order has been marked as delivered, we are not responsible for lost or stolen packages.

If you experience an issue, we recommend contacting your local courier service directly. However, we’re always here to help guide you through the process.